Privacy Policy

Last updated: 16 February 2026

Setline ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use the Setline mobile application ("App") and website at setlineapp.com ("Website"), how we use it, and what choices you have. By using the Service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you provide to us

Data type	When collected
Name and email address	When you create an account or join the Android waitlist
Profile information	When you set up your profile (display name, profile photo)
Festival schedules	When you add artists and build your personal timetable
Friend connections	When you add friends or accept friend requests
User Content	When you post reviews, comments, photos, or other content

Information collected automatically

Data type	Purpose
Device information	Device model, operating system version, and unique device identifiers to ensure compatibility and diagnose issues
Usage data	Features you interact with, screens viewed, and actions taken within the App to help us improve the experience
Crash and performance data	Error logs and performance metrics to identify and fix bugs
Push notification tokens	Device tokens used to deliver set reminders, live updates, and friend activity notifications

Information from third-party services

If you choose to connect your Apple Music or Tidal account, we access your listening history and library data to provide personalised artist recommendations and help you discover acts in festival lineups. We do not store your Apple Music or Tidal credentials, and you can disconnect either service at any time from the App settings. Tidal integration uses OAuth authentication, meaning you authorise access directly through Tidal's login flow and can revoke it at any time.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including building your personal festival schedule and delivering live updates
• Enable social features such as friend connections, schedule comparisons, and shared set indicators
• Send you push notifications about upcoming sets, schedule changes, and friend activity (which you can control in settings)
• Personalise your experience, including artist recommendations based on your Apple Music or Tidal listening data
• Communicate with you about product updates, new features, and (where you've opted in) promotional content
• Monitor and analyse usage patterns to improve app performance and user experience
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With your friends: When you add friends on Setline, they can see your display name, profile photo, and the festival schedules you choose to share. You control what is visible through your privacy settings.
• With festival organisers: We may share aggregated, anonymised data with festival organisers (such as overall attendance trends or popular set times) to help them improve the festival experience. This data does not identify individual users.
• With service providers: We work with trusted third-party providers who help us operate the Service, including cloud hosting, analytics, and notification delivery. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• For legal reasons: We may disclose your information if required to do so by law, or if we reasonably believe that disclosure is necessary to protect our rights, comply with a legal process, or ensure the safety of our users.
• In a business transfer: If Setline is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, accounting, or legitimate business purposes. Anonymised and aggregated data that cannot identify you may be retained indefinitely.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and portability: You can request a copy of your personal data by contacting us. You can also export your schedule data directly from the App.
• Correction: You can update your account information at any time through the App settings.
• Deletion: You can delete your account from the App settings. This will remove your personal data, schedules, and friend connections.
• Notification preferences: You can manage push notifications through the App settings or your device's notification settings.
• Music services: You can disconnect your Apple Music or Tidal account at any time from the App settings, and we will stop accessing your listening data from that service.
• Marketing emails: You can unsubscribe from promotional emails at any time using the unsubscribe link in each message.

If you are located in the European Economic Area (EEA), United Kingdom (UK), or another jurisdiction with applicable data protection laws, you may also have the right to restrict or object to certain processing, and to lodge a complaint with your local data protection authority.

7. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at hello@setlineapp.com.

8. International Data Transfers

Setline is based in Australia. If you access the Service from outside Australia, your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to these countries. Where required by law, we will ensure appropriate safeguards are in place to protect your data.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the App.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means before the changes take effect. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@setlineapp.com.