Last updated: 24 March 2026
Setline ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use the Setline mobile application ("App") and website at setlineapp.com ("Website"), how we use it, and what choices you have. By using the Service, you agree to the collection and use of information as described in this policy.
| Data type | When collected |
|---|---|
| Name and email address | When you create an account or join the Android waitlist |
| Profile information | When you set up your profile (display name, profile photo) |
| Festival schedules | When you add artists and build your personal timetable |
| Friend connections | When you add friends or accept friend requests |
| User Content | When you post reviews, comments, photos, or other content |
| Data type | Purpose |
|---|---|
| Device information | Device model, operating system version, and unique device identifiers to ensure compatibility and diagnose issues |
| Usage data | Features you interact with, screens viewed, and actions taken within the App to help us improve the experience |
| Crash and performance data | Error logs and performance metrics to identify and fix bugs |
| Push notification tokens | Device tokens used to deliver set reminders, live updates, and friend activity notifications |
| Precise location data | GPS coordinates collected only when you opt in to share your location with friends at a festival (see section 2A below) |
| Health and fitness data | Step count and distance data read from your device's built-in motion sensors (via Apple CoreMotion on iOS or the hardware step counter on Android) only when you opt in to Festival Steps (see section 2B below) |
If you choose to connect your Apple Music or Tidal account, we access your listening history and library data to provide personalised artist recommendations and help you discover acts in festival lineups. We do not store your Apple Music or Tidal credentials, and you can disconnect either service at any time from the App settings. Tidal integration uses OAuth authentication, meaning you authorise access directly through Tidal's login flow and can revoke it at any time.
Setline offers a friend location sharing feature that lets you share your real-time position with selected friends on a festival map. This section explains how location data is handled.
Location data is collected only when you explicitly opt in to share your location. You must actively enable sharing each time — location sharing does not persist between sessions and is never enabled automatically. You choose which specific friends can see your location.
When sharing is active, we collect your precise GPS coordinates (latitude and longitude), accuracy data, and a timestamp. On Android, a foreground service notification is displayed while location sharing is active.
Location data is ephemeral. It is removed from our systems when you stop sharing or when sharing automatically ends. We do not build location history profiles or retain movement patterns. Location data is not used for analytics, advertising, or any purpose other than delivering the friend sharing feature.
Setline offers an optional Festival Steps feature that tracks your step count and distance walked during festivals. This section explains how health and fitness data is handled.
Health data is collected only when you explicitly opt in to Festival Steps. On iOS, you must grant Motion & Fitness permission. On Android, you must grant Physical Activity permission. We read step count and distance data directly from your device's built-in motion coprocessor (via Apple CoreMotion on iOS or the hardware step counter sensor on Android). We do not use Apple HealthKit, Google Health Connect, or any third-party health platform. We do not access heart rate, sleep, nutrition, weight, or any other health categories.
| Data type | Details |
|---|---|
| Step count | Number of steps recorded by your device's motion sensors during festival dates |
| Distance walked | Estimated distance in metres derived from your device's step counter |
| Per-set breakdown | Steps attributed to individual performances in your schedule, calculated by correlating step data timestamps with your scheduled set times |
Aggregated daily step and distance data is stored in your user profile on our servers (Firebase Firestore). Step data older than 30 days is automatically deleted. Raw step data from your device's motion sensors remains on your device and is governed by your operating system's privacy policies — Setline does not modify or delete data on your device.
We do not use health or fitness data for advertising, marketing, data brokerage, or any purpose other than providing the Festival Steps feature and related leaderboard functionality. Health data is never sold to third parties.
We use the information we collect to:
We do not sell your personal information. We may share your information in the following limited circumstances:
We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, accounting, or legitimate business purposes. Anonymised and aggregated data that cannot identify you may be retained indefinitely.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information:
If you are located in the European Economic Area (EEA), United Kingdom (UK), or another jurisdiction with applicable data protection laws, you may also have the right to restrict or object to certain processing, and to lodge a complaint with your local data protection authority.
The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].
Setline is based in Australia. If you access the Service from outside Australia, your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to these countries. Where required by law, we will ensure appropriate safeguards are in place to protect your data.
The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the App.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means before the changes take effect. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].